The processing of personal data is undertaken in line with the requirements of the General Data Protection Regulator (GDPR). Due to the nature of my business, I am not required to register with the Information Commissioners Office (ICO), however, as I am committed to safeguarding the privacy of all my past, present and future clients and website visitors, I ensure to stay up to date on our obligations regarding information and how to protect it.

Collecting Personal Information
I may collect, store and use personal information such as name, address, telephone number(s) and email address(es) which you provide to me either in person or via telephone, email or my website contact form. Before you disclose to me the personal information of any other person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, I have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information I collect.

Using & Retaining Personal Information
Personal information provided to me by you will be used and stored securely to provide quotations requested by you, complete orders placed by you and to send invoices for goods or services provided by me to you. I may retain the information associated with your enquiries or orders for analytical purposes and record-keeping integrity.

I will not sell your personal information to any third party. I may share your personal information with trusted third parties and such information will be limited to that which is necessary for me to comply with law or to conduct my business, such as to arrange delivery of goods or services ordered by you.

I do not take payments via credit card and do not collect or store any credit card information. In the event that you provide me with your bank details, such as for the purposes of processing a refund, those bank details will be deleted as soon as the refund has been processed.

Security of Personal Information
I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The transmission of information over the internet is inherently insecure, and whilst I take appropriate steps to safeguard the transmission of data, I cannot guarantee the security of data sent over the internet or that a data breach will never take place. Should a data breach take place, I will notify those whose data has been compromised promptly via a suitable method so that the appropriate protective measures can be taken.

Any photographs/information to promote Cosway Soft Furnishings through Facebook, or other advertising mediums which may contain images of a client’s home, will only be used with the client’s consent.

Your Rights
You may ask me to provide you with, amend or delete the personal information I hold about you at any time. To protect your privacy and security, I will take reasonable steps to verify your identity before granting access or making corrections. Please make requests via email to

Consent and Amendments
By using my website, you consent to my Privacy Policy. I may amend or update this policy from time to time by publishing a new version.

Cookies on

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website.

Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: and for a video about cookies visit:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below:

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or saving for later, cannot be provided.

The cookies we use at perform such tasks are:

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

An over view of the cookies we use at to perform such tasks can be found via the following links:

Google Analytics:

Google Anonymises IP’s.
It is usually possible to stop your browser accepting cookies, or to stop it from accepting cookies from a particular website.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.

They have provided a one-stop place that gathers all of the opt-out controls.

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998
The Information Commissioner’s Office